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What
is NETeller?
NETeller (http://www.neteller.com)
is an online money transfer service. You can open a NETeller
account which acts like an online wallet. You are able to
deposit, withdrawal, and transfer funds to the many merchants
that support NETeller.
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How do I deposit, withdraw,
and transfer funds?
Once you log into your NETeller account, just follow the
links on the main navigational bar at the top of the screen,
or use the Quicklinks located on the left of your screen
to move to the desired section. Each process is explained
in full detail in their respective sections.
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How do I become Certified?
Becoming a Certified NETeller member is a simple process
which has many benefits. American residents need only to
register and verify a bank account with NETeller. International
users may become Certified by faxing in a clear copy of their
passport and both sides of a personal credit card. Once you
become certified you will be entitled to all the benefits
of certification. There is additional information on certification
in your NETeller account.
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How do I verify my bank
account?
After registering your bank account, NETeller will debit
and credit your account for two amounts less than one dollar
at NETeller's expense. When you find out these amounts from
your bank statement, enter them in the NETeller system and
your account will be instantly certified.
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Why was my withdrawal declined?
It is NETeller policy to withdraw your funds using the same
method as they were originally deposited. Therefore, if you
deposited $20.00 by credit card, then you must withdraw $20.00
back to your credit card. Any subsequent amounts may be withdrawn
using other methods.
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Why was my credit card declined?
A credit card will be declined by the bank issuing the card.
You may call the issuing bank to find out what is wrong with
your card. Remember: Three invalid credit card attempts within
one hour will cause your NETeller account to be automatically
closed and you will have to contact customer support in order
to have it reopened.
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How do I change the personal
information in my NETeller account?
In the navigational bar at the top of your NETeller account,
there is an option to "Edit Account". This will
allow you to change your phone number and password in the
NETeller system.
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Why is my transfer to a
merchant still pending?
Not all merchants accept transfer twenty four hours a day.
Some work regular business hours, some do not. It is solely
up to the merchant to accept or decline any funds to or from
NETeller. If a transfer you made to a merchant has been pending
for very long you you may contact the individual merchant
or cancel the transfer from your account. « Back
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